Registration & Warranty FAQ’s
Currently we only offer a warranty on Smartphone and Tablet screens up to the amount shown on your product packaging. We do not currently offer a warranty on Smartwatch screens
In order to activate your Limited Warranty on your device, you need to first register your contact and device information with us. The purchase of your product alone does not activate your Limited Warranty.
To activate your Limited Warranty, you must first register your details and your device using the Asfalis Registration App available from either the Apple App Store or the Google Play Store. Once the App is installed, we will request your contact information (name, address and email) so that we can register the warranty to you. Next, we need to you to complete a simple test on your device screen to make sure your screen is intact at the time of registration. We then need to confirm your device information (Make / Model / IMEI) so that we can identify your device correctly and link it to your warranty. Finally, we will need you to upload copy of your Liquid Glass sales receipt to validate your purchase. Once you have completed these 4 simple steps you will receive a confirmation email
confirming your Limited Warranty status.
The Activation PIN Code that you need to activate the Limited Warranty on your device is the 16 digit PIN located either on the bottom rear of the application instructions or on a separate warranty card contained within your screen protection product pack. This Activation PIN Code is a unique identifier
for your specific product, meaning you’re unable to activate your Limited Warranty without this.
You will need your Limited Warranty Activation PIN included in your product pack and a valid purchase receipt to prove the date of purchase. The registration App will, if given the appropriate permissions test your device screen and collect all the relevant device information. You will also need to provide your personal contact details to that we can register the Limited Warranty to you.
No, the App needs to be downloaded onto the device that the Limited Warranty will apply to. This is because the registration is device specific meaning that the App will collect the details for the device on which it is running to ensure the Limited Warranty is applied to that device only.
If you have completed the registration through the App on the wrong device, please open a ticket at https://helpdesk.asfaliswarranty.com with your PIN and your date of registration.
The reason we ask for certain permissions when you are registering through the App, is purely to enable us to test your device screen and validate your device identity. We cannot collect the required data without your permission. For your security and protection, we ask you to approve each permission separately and we will not proceed with that aspect of the App without such permission.
All information requested is required to ensure your device is registered correctly and so that you are protected, in the event you need to make a claim.
We collect the contact information you provide, the results of the screen test, the make/model and identity of your device. We also Geo Locate your device to ensure that it is being registered in the correct region and to assign the correct warranty to it. We do not make calls or send any sort of communication from your device other than that listed above. We do not change or edit any settings
within your device.
Contact Information is used to register the Limited Warranty to the person identified in the contact information provided.
When you have fully completed the registration process, you will receive a confirmation email with all the details of your Limited Warranty. Please read through this email to ensure that all your details are correct.
If you have noticed that there are details for your Limited Warranty are incorrect, please open a ticket at https://helpdesk.asfaliswarranty.com with the Contract Reference listed on your confirmation email and the information that you need to be corrected.
If you are experiencing technical issues with the App, the first thing we always advise is to uninstall and reinstall the App. This usually helps to refresh the process on your device. If you have tried this and it hasn’t worked, please open a ticket at https://helpdesk.asfaliswarranty.com with the following information so we can escalate this for you.
• Make and model of your device.
• The version of the Asfalis App that you are using.
• The exact point at which you are experiencing issues (e.g. when you are trying to open the App or input your details).
• The Tagcode of your App. (You can find this by opening the menu at the top left of your App, you will then see your Tagcode at the bottom of this menu. Please just take a screen shot of this and attach to your response.)
• If possible, a screenshot or video of the issue
Assuming you have correctly applied your Liquid Glass screen protector then if your device screen breaks within 12 months of the date you purchased your Liquid Glass Screen Protector and you have correctly applied the product and registered that device through the Registration App, then we will pay a contribution towards your replacement screen up to the value stated on your Limited Warranty.
This Limited Warranty does not cover screen breakage resulting from catastrophic damage that renders the Device inoperable, including but not limited to liquid damage and destruction of the Device. This Limited Warranty does not cover screen damage that may have resulted from normal wear and tear or misuse/abuse of the Device. This Limited Warranty does not cover scratches on
your Device screen. This Limited Warranty does not cover damage to your Device screen if the Product has not been properly installed on your Device. Your Device must have the Product installed and in place at the time the Device screen was damaged and when the Device is sent for inspection or when taken to the repair centre of your choice to be repaired. Company will not be liable for any
indirect or incidental damages arising from the use of the Product. Unless stated otherwise on your product and/or Limited Warranty terms and conditions we only cover the device screen and not the glass back of the device.
Your Limited Warranty must have been registered using the Asfalis Warranty Solutions App and within thirty (30) days of the Product purchase date as set forth on your Product purchase receipt and failure to do so will void the Limited Warranty. This Limited Warranty is non-transferable and only
applies to the original purchaser and registered Device.
Your Limited Warranty coverage starts on the date you purchased the Liquid Glass Screen Protector and is valid for 12 months from that date assuming that it has been registered within 30 days of that purchase date.
You will need to contact the store where you originally purchased your device and screen protection product to request a replacement product, as we only manage the Limited Warranty registration and subsequent claims in the event of screen breakage.
No, you do not have to send your phone away to be repaired. You can use a local professional instore repair centre and as long as they can provide you with a valid sales receipt for the full cost of the repair.
The only criteria is that your screen needs to be repaired by a professional instore repair centre so that they can provide you with a valid sales receipt for the full cost of the repair.
If you need to make a claim, please either select the Claim Button in your Activation Email and then complete the online claim form or if you cannot locate your original Activation then open a ticket at https://helpdesk.asfaliswarranty.com confirming the email address that you registered with.
Unless you can provide an alternative acceptable form of proof of purchase date then, unfortunately in the event you lose your product purchase receipt you will be unable to register for your Limited Warranty.
